1. Introduction

Welcome to Q Barbeque Pty Ltd (ABN: 19 649 060 104) (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our activities, including communications via our website, mobile applications, and other digital or offline channels (collectively, “Services”). By accessing or using our Services, you agree to the terms of this Policy.

This policy also applies to Q BBQ Pty Ltd (ABN: 19 649 060 140), a related business entity operating in conjunction with Q Barbeque Pty Ltd.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and other contact details.

  • Transaction Data: Purchase history and preferences related to our products and services.

  • Marketing Interactions: Engagement with our marketing campaigns, emails, text messages, or advertisements.

  • Technical Data: IP addresses, device identifiers, browser types, operating system, and other technical information collected through cookies or tracking technologies.

  • Social Media Data: Information from social media interactions, including publicly available profile details.

  • Sensitive Information: We do not collect sensitive personal information such as financial or medical data unless explicitly required for transactions and secured appropriately.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To send communications, promotional offers, and newsletters.

  • To personalize and improve your experience with our Services.

  • To analyze engagement and effectiveness of our campaigns.

  • To conduct surveys, contests, and other promotional activities.

  • To provide customer support and respond to inquiries.

  • To comply with legal and regulatory requirements.

  • To protect against fraud, unauthorized transactions, and other security risks.

4. How We Share Your Information

We may share your personal information with:

  • Affiliates, Subsidiaries, and Related Companies: Other businesses that we own, operate, are part of, or have a commercial relationship with, including Q BBQ Pty Ltd.
  • Third-Party Service Providers: Companies or individuals that help us with marketing, analytics, customer outreach, and other business operations.
  • Subcontractors and Partners: Authorized third parties who may contact you directly on our behalf for promotions, outreach, surveys, or research purposes. These third parties are required to follow strict confidentiality and data security guidelines.
  • Legal and Regulatory Authorities: When required by law, legal process, or to protect our rights.
  • Third-Party Links: Our Services may contain links to third-party websites or applications. We are not responsible for their privacy policies or practices.

5. Third-Party Communications

By providing your contact details, you consent to receive communications from us, Q Barbeque Pty Ltd, our affiliates, subsidiaries, and other businesses we own or are associated with, as well as our authorized third-party partners. These communications may be delivered via email, phone calls, SMS, push notifications, or other digital channels. If you prefer not to receive such communications, you can opt out at any time (see “Your Rights and Choices”).

6. Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to enhance your experience, analyze user activity, and deliver targeted ads. You can manage cookie preferences through your browser settings.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Opt-Out: You may opt out of communications by using the “unsubscribe” link in our emails, replying “STOP” to SMS messages, or contacting us directly.

  • Access & Correction: You may request access to or correction of your personal information.

  • Data Deletion: You may request that we delete your personal information, subject to legal obligations.

  • Restrict Processing: You may restrict or object to how we process your data.

To exercise these rights, please contact us at [Insert Contact Email].

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.

9. Data Retention

We retain your personal information for as long as necessary to fulfill business purposes or comply with legal obligations.

10. International Data Transfers

If you are located outside Australia, your personal information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.

11. Compliance with Privacy Laws

Our privacy practices comply with applicable laws, including:

  • Australian Privacy Act 1988 (Cth) and Notifiable Data Breaches (NDB) Scheme.

  • General Data Protection Regulation (GDPR) (if applicable to EU users).

  • California Consumer Privacy Act (CCPA) (if applicable to California residents).

12. Children’s Privacy

Our Services are not intended for individuals under 13 years old. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will take steps to delete it.

13. Automated Decision-Making & Profiling

If we use automated systems for decision-making (e.g., AI-based recommendations, automated emails based on user activity), you have the right to object and request human intervention.

14. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and relevant regulatory authorities in accordance with applicable laws.

15. Complaints & Regulatory Contact

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

16. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with the “Effective Date” updated accordingly.

17. Contact Us

If you have any questions about this policy or how we handle your personal information, please contact us at:

Q Barbeque Pty Ltd
Email: admin@qbbq.com.au
Address: 907 Springvale Rd, Mulgrave, VIC, 3170

Q BBQ Pty Ltd
Email: hi@qbbq.com.au
Address: 907 Springvale Rd, Mulgrave, VIC, 3170